jazzahead! 2020 is cancelled due to force majeure - FAQ

After careful consideration and the official order of the State of Bremen to take measures to slow the spread of COVID-19, jazzahead! 2020 will be cancelled and postponed to our 2021 dates: 29 April until 2 May 2021.

Are the festival events also cancelled?
Yes, jazzahead! festival events are cancelled, too. This includes the Festival Opening on 17 April, the Gala Concert on 24 April, all showcase concerts as well as the jazzahead! CLUBNIGHT on 25 April.

jazzahead! is cancelled – will I be refunded for my existing 2020 registration / booth to the fair?
In our case of force majeure we decided to pay all registration and stand fees back to 100%. That means also that you don´t have to pay the invoices which are still open.
There is also an option to transfer the paid fee to next year. This applies for exhibitors, their co-exhibitors and for professional participants. For service handbook bookings (furniture, etc.) prices are subject to change in 2021. We will announce how this will work in detail to all previously registered participants in an extra letter as soon as possible.
Concerning refunds: Please be patient! For those who desire a refund, we will start with refunding our exhibitors and stand fees followed by our registered participants.

jazzahead! is cancelled – will I be refunded for my extra bookings via the service handbook for furniture etc.?
All extras will be refunded.

I have booked extras, such as matchmaking sessions or advertisement. Will I be refunded?
All extras will be refunded.

I have a showcase at jazzahead! 2020 and the event is cancelled. What now?
We have decided that the showcase selection will remain unchanged for next year’s edition. jazzahead! will contact all showcasing bands to discuss the next steps.

I have bought a concert ticket (Gala Concert, Festival Opening, Showcase concert, CLUBNIGHT) and the event is officially cancelled, will I be refunded?
All concert tickets will be refunded. As a general rule, the tickets should be returned to the advance booking point where they were purchased. If you’ve ordered online or directly via Call Center at NORDWEST TICKET / TICKETMASTER , communication via email at info@nordwest-ticket.de or info@ticketmaster.de is preferable to a phone call.
Special note for Gala Concert with Rufus Wainwright: Despite the cancellation of this year’s edition we still try to find a possible transferral for this special release concert to another date in 2020. In case of a possible postponement tickets will remain valid. In case a postponement is not possible, you still can get a refund for the purchased tickets. Nevertheless, if you wish to return the ticket now, you can do so.
As the processing of cancellations and the clarification of refunds will take some time and also some sales points (have to) close down temporarily, we kindly ask you to be patient and not to rush out to return your tickets. You will still get your money refunded in a few weeks. In case you’ve bought your hardcover CLUBNIGHT ticket directly at one of the participating venues, please contact them directly for a refund.

I am booked for a gig in jazzahead! CLUBNIGHT – what now?
Please get in touch with your contract partner. If you have received third party funds, we advise you to get also in touch with the funding body.

I am booked for an event within the Focus Country Canada Program – what now?
Please get in touch with your contract partner. If you have received third party funds, we also advise you to get in touch with the funding body.

I have booked a hotel room via BTZ, Bremer Touristik Zentrale, and need to cancel. How shall I proceed?
Please consult with BTZ or Bremen Convention Bureau.

I have booked a hotel through other channels and need to cancel. How shall I proceed?
Please contact your booking agency or hotel.